Terms of service

These Terms of Service (“Terms”) govern your use of the Cuddle & Co website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. General Conditions

By using this website, you confirm that:

  • You are at least the age of majority in your country of residence
  • You will not use our products for any illegal or unauthorized purpose
  • You will not transmit viruses or malicious code

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Services

Cuddle & Co offers toys and children’s products designed for comfort, play, and enjoyment.

We make every effort to display products accurately, but:

  • Colors and images may vary slightly depending on your device
  • Product availability may change without notice

We reserve the right to limit quantities or discontinue products at any time.

3. Pricing & Payments

  • All prices are listed in the applicable currency and may include VAT where required
  • We reserve the right to change prices at any time without prior notice
  • Payments are processed securely through trusted third-party providers

You agree to provide accurate billing and payment information.

4. Orders & Acceptance

Once you place an order:

  • You will receive an order confirmation email
  • This confirmation does not guarantee acceptance of your order

We reserve the right to cancel or refuse any order for reasons including:

  • Suspected fraud
  • Incorrect pricing or product information
  • Product unavailability

5. Shipping & Delivery

Shipping times are estimates and may vary depending on location and external factors.

Cuddle & Co is not responsible for delays caused by:

  • Shipping carriers
  • Customs processes
  • Events outside our control

Customers are responsible for providing accurate shipping details.

6. Returns & Refunds

Our Return & Refund Policy outlines the conditions under which returns and refunds are accepted. By making a purchase, you agree to that policy.

7. Right of Withdrawal (EU Customers)

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

To exercise this right:

  • You must notify us within 14 days of receiving your order
  • Items must be returned in their original condition

Refunds will be processed in accordance with applicable consumer protection laws.

8. Intellectual Property

All content on this website—including text, images, logos, and design—is the property of Cuddle & Co and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or use our content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Cuddle & Co shall not be liable for:

  • Indirect or incidental damages
  • Losses resulting from misuse of our products
  • Delays or interruptions in service

Nothing in these Terms excludes liability where it would be unlawful to do so.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Germany, without regard to conflict of law principles.

14. Contact Information

For any questions regarding these Terms, please contact us:

Email: support@cuddleandco.com
Response Time: 24–48 business hours