Privacy policy

At Cuddle & Co, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, we may collect the following information:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)

Device Information

  • IP address
  • Browser type and version
  • Time zone
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you (order updates, support)
  • Improve our website and customer experience
  • Prevent fraud and enhance security
  • Send marketing emails (only if you opt in)

3. Sharing Your Information

We only share your information with trusted third parties when necessary, including:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping and logistics providers
  • Analytics tools (e.g., Google Analytics)

We do not sell or rent your personal data to third parties.

4. Cookies

We use cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Understand how you use our site
  • Improve performance and functionality

You can manage or disable cookies through your browser settings.

5. Your Rights (GDPR – EU Customers)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability

To exercise these rights, please contact us using the details below.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

7. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.

8. Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for the privacy practices of these external websites.

9. Children’s Privacy

Our products are intended for children, but our website is managed by adults. We do not knowingly collect personal information from children under the age of 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: support@cuddleandco.com
Response Time: 24–48 business hours