Shipping policy

At Cuddle & Co, we’re committed to delivering your order quickly, safely, and reliably so your little ones can start enjoying their new favorites as soon as possible.

1. Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays)
  • Once your order is processed, you will receive a confirmation email with shipping details

Please note that during high-demand periods, processing times may be slightly longer.

2. Shipping Time & Delivery

Estimated delivery times:

  • Germany: 2–5 business days
  • Europe: 3–10 business days
  • International: 7–15 business days

Delivery times are estimates and may vary depending on your location, carrier, and external factors.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method
  • We may offer free shipping promotions from time to time

All applicable costs will be clearly displayed before completing your purchase.

4. Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via email
  • You can track your order in real time through the carrier’s website

5. Customs, Duties & Taxes

  • Orders shipped outside the EU may be subject to customs duties or import taxes
  • These charges are the responsibility of the customer

Cuddle & Co is not responsible for delays caused by customs clearance.

6. Shipping Delays

While we strive to meet all delivery estimates, delays may occur due to:

  • High order volumes
  • Carrier issues
  • Weather conditions
  • Customs processing

We appreciate your patience and understanding in such cases.

7. Incorrect Address

Please ensure your shipping details are correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
  • If you notice an error, contact us immediately at support@cuddleandco.com

8. Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

  • Please check with neighbors or your local delivery office
  • Contact the shipping carrier directly

If you still need assistance, reach out to us and we’ll do our best to help.

9. Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery
  • Provide your order number and clear photos of the item and packaging

We will resolve the issue as quickly as possible.

10. Contact Us

If you have any questions about shipping, please contact us:

Email: support@cuddleandco.com
Response Time: 24–48 business hours